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Common Customer Questions

1.How much bleed should I leave in my artwork?

1.0 mm bleed on each border for paper business cards, 1.5mm bleed for plastic busienss cards  and 3.0mm bleed for other products such as flyers, stickers.   we offer guildlines to help you to prepare your artwork(files)

Downloadable Templates

2.Why isn't my file uploading？

If you are still having problems, please delete your cookies from your web browser and refresh the site, then upload. Make sure you are using Firefox or Explorer.

If this fails to resolve the upload problem, you may email your files to us for any file/design problems you are having. the email to ATTN: File Support. You will receive a response the next business day with adjusted files or how to adjust your files so you are able to upload the files onto our website to place your order.

3.Can I scan my old printing and send it to you?

This is possible, but it will not produce the best results. If you are doing this, please make sure your scan is at least 300dpi. If you request that we 'clean up' your scanned artwork, this may result in extra costs.

4.How to prepare the file for Spot UV area?

For  the file preparation of the spot UV area on the business cards, you need to submit extra documents as below (file 01,file02). JPG file is not acceptable, Vector Graphic Files is preferrd- vector-based images can be scaled by any amount without degrading quality. Usually supplied in PDF, AI, EPS or CDR formats. Colours set to CMYK,  All images in your artwork are 300dpi when placed at 100%, All fonts are outlined (converted to curves) or embedded.

* Or you can supply us just a file (AI, PDF, PSD, CDR format is prefered) setting all the files below on separate graphic layers


Example for Spot UV: Do spot UV on the pattern on the left.





5.Should I use a JPG image file format?
We can accept files in jpg foramt. But to get the best print result, Vector Graphic Files is preferrd- vector-based images can be scaled by any amount without degrading quality. Usually supplied in PDF, AI, EPS or CDR formats.

JPG files are compressed images
When you save a file in jpg format your computer software is actually compressing the image data to optimise a balance between A) making the file size small, and B) retaining the quality of the image.
Compressing means you are losing data that makes up your image. Yes losing data that can not be recovered. An example of this is if you have 2 blues that are really very close to each other in your file, then your software says for economy to make the 2 blues the same blue. Most often these small changes are not noticable to your eye. But you are asked when you save a file in jpg format how much compressing you wish the software to do. There will be a scale or level indicator that will give you options to choose between low quality and high quality. Each program words this scale differently. No matter what the wording, there should be enough of an indicator to know which way to go.
The aim is to compress your file the least possible without leaving it too big and perhaps unmanagable for uploading. The bigger the file, the longer it takes to upload on the internet. Note: The maximum file size we accept is 5 megabytes. So your files must be under 5 mb in size. This will only effect people that have an image for the entire background of their card. It is only images that are the full business card size that may get anywhere near that size.
To help you identify the jpg compression terms and their meanings in your software, here is a list that shows you the various terms used to indicate the poorer quality jpg file. (Obviously the opposite end of the scale will be better quality.)
Low Quality Synonyms
·         Low Quality
·         Smaller File
·         High Compression
·         Photoshop Level 1
JPG Distortion

You may have a 1 megabyte photo on your computer. You open it up in your favourite image editing program and decide to save it in jpg format. When offered the jpg compression quality level slider you choose high compression (low quality) and click 'Save'. Looking at you file size you see that wow your file is now only 50k in size. You think that is fantastic.... until. You open the new small file up it look all fuzzy and blurry. You have some very strange shadowing around what were once clean shrp edge between contrasting colours. This is called jpg distortion. This is the trade off that jpg compression offers for smaller file sizes.

The above image is an example of high level jpg distortion. This image will deliver a poor result in print. You would not be happy with this on your business cards.The above image is an example of low level jpg distortion. We have enlarged this image up to show you what the eye cannot usually see. This image is at the low end of the acceptable range.
So avoid compressing your files too much. On a scale from 1 to 10, 1 being low quality high compression, and 10 being no compression highest quality, I would most often use a 7 or 8 for my images.
When ever you are creating a jpg image file you must set it to a resolution high enough for printing
Do not enlarge the image
A common mistake people make is trying to increase the resolution of an image. This cannot be done. Once your image is scanned or downloaded off your digital camera, it already has its resolution set. Any changes you make in your software to it will not give you a higher quality image. You must go back and rescan it at a higher resolution or take another photo at a higher resolution to obtain a better image file.
6.Can you give me an overview about Uploading my Artwork?

We support a variety of file formats for uploading designs.
Vector Graphic Files is preferrd- vector-based images can be scaled by any amount without degrading quality. Usually supplied in PDF, AI, EPS or CDR formats.
Before submitting your artwork, please check that:
1. The preferred format is vector graphic files. Usually suppies in PDF, AI,EPS OR CDR formats.
2. Your artwork is the correct size. Artwork to be 1-up on a single page document.
3. Bleed is set to exact 1mm for business card products and 3mm for other products
4. The document colour mode set to CMYK
5. All Rich Black are set to C = 40%, M = 0%, Y = 0%, K = 100%.
6. All fonts are outlined (converted to curves) or embedded.
7. All links are embedded.
8. All lines in your artwork are at least 0.3pt and all text should be at least 8pt using a non narrow style font.
9. All borders in your artwork are at least 5mm wide.
10. All images in your artwork are 300dpi when placed at 100%.
Make sure all colours are nominated PMS or CMYK, depending upon the printing process by which your job will be printed.
Please do not set any elements of your job (text or graphics) to overprint. Our pre-press workflow will take care of all trapping issues relevant to your job.
Screen colours are never accurate, please check your Pantone or CMYK specifications. Always indicate exact file & output size and the stock required.
Please note that certain Pantone colours are outside the printable colour range of CMYK devices.

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If you have any questions, please feel free to contact us

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PO BOX1156, MARLESTON,

SA5033 AUSTRALIA



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