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BOOSTPRINT PTY LTD

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Common Customer Questions

1.What image file format I should use for upload Artwork
We support a variety of file formats for uploading designs:
Adobe Acrobat Document (*.pdf) (recommended)
Adobe Illustrator Artwork (*.ai) (recommended)
Adobe Photoshop Image (*.psd) (recommended)
Bitmap Image (*.bmp)
CorelDraw Image (*.cdr,*.clk)
GIF Image (*.gif)
JPEG Image (*.jpg,*.jpeg)
PICT Image (*.pic,*.pict,*.pct)
PNG Image (*.png)
PostScript File (*.ps)
Adobe InDesign
Microsoft documents (Word, excel, publisher, powerpoint and works)

To ensure the best possible quality, read through the following advices to help you decide which is best for you.
If you are supplying a whole business card, text and logos/images, then the best file type today is a pdf file.
If you are just uploading a company logo with clean sharp lines and predominantly solid colours, then the best file type is a tif image.
If you are uploading a photograph of yourself or an image of a product you sell then for this kind of multi coloured and graduated colours type of image is a jpg file.

 

2.What are your specifications for an upload artwork?

Please do not set any elements of your job (text or graphics) to overprint. Our pre-press workflow will take care of all trapping issues relevant to your job.

Screen colours are never accurate, please check your CMYK specifications. Always indicate exact file & output size and the stock required.

We support a variety of file formats for uploading designs.
Vector Graphic Files is preferrd- vector-based images can be scaled by any amount without degrading quality. Usually supplied in PDF, AI, EPS or CDR formats.

Before submitting your artwork, please check that:
1. The preferred format is vector graphic files. Usually suppies in PDF, AI,EPS OR CDR formats.
2. Your artwork is the correct size. Artwork to be 1-up on a single page document.
3. Bleed is set to exact 1mm for business card products and 3mm for other products
4. The document colour mode set to CMYK
5. All Rich Black are set to C = 40%, M = 0%, Y = 0%, K = 100%.
6. All fonts are outlined (converted to curves) or embedded.
7. All links are embedded.
8.
All lines in your artwork are at least 0.3pt and all text should be at least 8pt using a non narrow style font. 
9. All borders in your artwork are at least 5mm wide.
10. All images in your artwork are 300dpi when placed at 100%.


Make sure all colours are nominated PMS or CMYK, depending upon the printing process by which your job will be printed.

Please be sure to let us know if your job is urgent and we will advise current scheduled ETA's.
3.How long will it take for my orders to arrive?

We offer a fast, reliable, door-to-door, customs-cleared express delivery service for our printing products to over 210 countries worldwide. Shipping costs included in price in Australia area and vary by the weight of your order internationally.

Australia

We usually use Registered Post to deliver our products and it takes 2-4 business days depending on your suburb. For urgent order, We utilis Australia Post Express which offer an overnight service to most metropolitan areas throughout Australia

International

Internationally we usually use DHL or FEDEX Express to deliver our products. Timings range from 2 to 5 business days worldwide. For the postage, please take our full listing as reference here:

All representations by Soprinting as to the date and /or time for delivery are made in good faith, but are not guaranteed. 
Delivery estimates for all our products and quantities that we can offer you, can be found by clicking the links on the left hand side of our web page and navigating to the items you require

How Much Does it Cost?

our prices always include GST and in most cases also include delivery to anywhere in Australia. Further information can be found by

clicking the links on the left hand side of our web page and navigating to the items you require.
When placing an order, please make sure that you always double check that you have supplied us the correct Delivery Details. 
If you order multiple items it is most likely they will be delivered separately. We cannot guarantee all items will be delivered at the one 
time. 

4.What is the process to purchase in SoPrinting?
Our order process is simple. All you need to do is 

- Choose Features such as quantity, paper stock and printed sides, then click "Add to Basket" 
- upload your design or supply the details you want on the cards for us to create a design 
- enter the shipping information and make your payment 
- approve your design proof 
- wait them to be delivered to you

You can contact us here  and enquire direct with our bespoke printing expert. We will give you a quote there.
5.What causes color drift and color out of spec?

The accuracy limitations of CMYK printing are that the results can vary, sometimes greatly, depending on the range, how it is calibrated, and the particular color you are trying to print. Even the results from different digital printers or presses can vary, so color accuracy may be an issue, particularly if you're printing items at different times or with different printers. There are also colors that cannot be reproduced using the CMYK process - such as metallic and very bright colors.
It is VERY IMPORTANT that you don't use spot colors in your document. Inevitably, the colors shift when processed in CMYK, and this could be a cause of the color out of spec you're experiencing. A good idea for designers might be to go into the Pantone Process Book and pick a process color that's as close to the spot color as possible, when choosing to use a four-color printer. Select a color that can be printed in CMYK. Use the process color instead; the color is much more likely to print.

At Soprinting we take pride in matching colours to our clients CMYK proofs. however the following terms and conditions apply.
1. Print colour may vary from print run to print run and/or from job to job or from front to back.
2.  Soprinting will reproduce colour from digital files as closely as
possible, but may not exactly match colour and density due to limitations in the proofing and
printing process, as well as neighbouring image ink requirements.
3. A reasonable variation in colour between original materials, proofs and the completed order,
will be considered acceptable print quality.
4. It is important to note the technical limitations of screen, digital and offset printing processes.
5. Where CMYK designs are used, a higher degree of colour variation is normal. While every effort
is made to reproduce the colours on chemical and professional digital proofs Boostprint Pty Ltd
shall not be liable to reprint or otherwise compensate the client for a commercially acceptable
variation in colour when comparing the proof to the final product, the disc to paper parts, or
throughout a printed batch of products.
6. Acceptable variations may be up to 10% of selected  CMYK colour values, Colour Matching and Proofing Process.

6.Can I cancel my order?

The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. But, we know - mistakes happen. We'll do everything possible to cancel your order, just follow the directions below:


  1.Click on this Most Recent Orders link.

  2.Select the order you wish to cancel and click Next.

  3.Select the Reason for cancellation and click Cancel My Order.

  4.A verification pop-up appears. Click Yes, Cancel to process your cancellation request.


If the order is cancelled successfully, a merchandise credit for the order amount is applied to your account. Also, the order Status is updated to "Cancelled" in your Order History.


If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.


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If you have any questions, please feel free to contact us

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